Return and Refund Policy

Return & Refund Policy

Last Updated: February 23, 2026

At 𝑿𝒂𝒏𝒕𝒉𝒐𝒗𝒆𝒍ℒ, customer satisfaction is our priority. We want every purchase experience to be simple, secure, and worry-free. This policy explains our return, exchange, and refund process.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible:

  • Items must be unused and in original condition

  • Original packaging and tags must be included when applicable

  • Proof of purchase is required

Returns that do not meet these requirements may not be accepted.

2. How to Request a Return

To begin a return, please contact our customer support team:

Email: service@yokoramiay.com

Once your return request is approved:

  • Return instructions will be provided

  • A return shipping label may be provided when applicable

  • Items must not be shipped back without prior authorization

Unauthorized returns cannot be processed.

3. Damaged or Incorrect Orders

Please inspect your order after delivery.

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

Please contact us as soon as possible. Our team will review your request and provide an appropriate solution, including replacement or refund options.

4. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable products

  • Customized or personalized items

  • Gift cards

  • Clearance or promotional items

If you are unsure whether your order qualifies for a return, please contact us before sending your item back.

5. Exchanges

For exchanges:

  1. Request a return following the steps above

  2. Return the original product after approval

  3. Place a new order for the replacement item

This process helps ensure faster handling and availability.

6. International Orders – EU Customers

For customers in the European Union, orders may be canceled or returned within 14 days after receiving the product.

Requirements:

  • Item must remain unused and in original condition

  • Original packaging and proof of purchase are required

This right applies in addition to our standard return policy.

7. Refund Process

After we receive and inspect your returned item, we will confirm your refund status.

Approved refunds will be:

  • Returned to the original payment method

  • Processed within up to 10 business days

Please note that your bank or payment provider may require additional processing time.

If you have not received your refund after 15 business days from approval, please contact us.

8. Return Address

Please do not send returns before receiving authorization from our support team.

Return instructions and the appropriate return address will be provided after your request is approved.

Contact Us

If you have any questions regarding returns or refunds, please contact:

𝑿𝒂𝒏𝒕𝒉𝒐𝒗𝒆𝒍ℒ
Stanley A. Toohey III
2364 Mindanao Way
San Diego, CA 92154
United States

Phone: 1-619-271-3414
Email: service@yokoramiay.com

Thank you for choosing 𝑿𝒂𝒏𝒕𝒉𝒐𝒗𝒆𝒍ℒ. We are committed to providing a smooth, transparent, and customer-friendly shopping experience.