Before shipping a product back, please contact our customer care team at:

To help us review your request efficiently, please provide as much relevant information as reasonably possible.

• Your order number.
• The product you would like to return.
• Your reason for requesting the return.
• Clear photographs where relevant.
• Video evidence where helpful for explaining a product or fulfillment issue.
• Details of any compatibility or functionality concern, where applicable.

Providing useful information at the beginning can reduce unnecessary back-and-forth and help us identify the appropriate next step.

For standard returns that are not related to a defect, shipping mistake, or another legally protected issue, the product should generally be returned in suitable condition.

Proof of purchase or the relevant order number should also be provided where reasonably requested.

For electronic and mobile accessories, included cables, adapters, mounting parts, remotes, clamps, charging components or other bundled accessories should be returned together where they formed part of the original package.

Please wait for our instructions before mailing anything back.

Once your return request has been reviewed and approved, our support team will provide the information needed for the return.

• The designated return address.
• Applicable return instructions.
• Packaging guidance where appropriate.
• Information needed to identify the parcel or return request.
• Any additional steps relevant to your specific return.

Sending an item without prior approval, or sending it to the wrong location, may delay processing or prevent the parcel from being properly matched to your return request.

Certain products may not qualify for a preference-based return because of their nature, condition, customization, product-integrity concerns or the way they have been used after delivery.

• Personalized or customized products.
• Gift cards.
• Products clearly marked as final sale before purchase.
• Items significantly altered after delivery.
• Products damaged through misuse or improper handling.
• Items intentionally modified by the customer.
• Products missing essential included components because of customer handling.

Please inspect your parcel and product reasonably soon after delivery. Contact us promptly if your order arrives:

Please include your order number together with relevant photographs or videos whenever appropriate.

For digital accessories, video evidence can sometimes be particularly useful for showing charging, connection, adjustment, mounting or other functionality-related concerns.

After reviewing and confirming the issue, an appropriate solution may include:

Responsibility for return shipping generally depends on why the product is being returned.

🌼 Change-of-Mind or Preference Returns

If the return is requested because of a change of mind, personal preference, selection of the wrong product, compatibility oversight by the customer, or another reason not caused by us, the customer will generally be responsible for return shipping costs.

Original delivery charges are generally not refundable for preference-based returns unless applicable law requires otherwise.

⚠️ Problems Caused by Us

If we confirm that the product is damaged, defective, incorrect, incomplete or materially inconsistent with the order because of an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs created by that error.

Once an approved return arrives at the designated return facility, the product may be reviewed to confirm that the applicable return requirements have been met.

The review may include checking:

• Product condition.
• Included accessories or components.
• Applicable return eligibility.
• The stated reason for return.
• Any previously reported product or fulfillment issue.

Approved refunds are generally returned to the original payment method used for the purchase.

For example, where payment was completed by card, the refund will normally be returned through the applicable card-payment channel.

Your bank, card issuer or payment provider may require additional processing time after the refund has been issued.

If the original payment method is unable to receive the refund, our support team may work with the relevant payment provider to determine another legally permitted method where available.

Exchanges depend on current product and variant availability.

If the requested replacement is available, our support team will explain the applicable process.

If a direct exchange cannot be arranged, you may be asked to:

This approach can help avoid additional delays when inventory or specific digital-accessory variants are changing quickly.

Please contact us as soon as possible after placing the order.

We will make reasonable efforts to cancel an order before fulfillment begins. However, cancellation may no longer be possible once the order has entered: