Once your payment has been confirmed and any required order checks have been completed, we begin preparing your purchase for shipment.

In most cases, processing takes approximately 2–4 business days.

During busier periods — such as seasonal promotions, major holidays, new-product launches or unusually high order volume — preparation may require up to 5 business days.

For supported addresses within the United States, standard carrier transit is generally estimated at:

Delivery times are estimates rather than guaranteed arrival dates. Actual timing may be affected by factors such as:

Delays may also arise from events outside our reasonable control. Where delivery to destinations outside the United States is available, applicable shipping options and information will normally appear during checkout or be provided with the order.

We want delivery charges to be visible before you complete your purchase.

Available shipping services and their corresponding charges may be calculated using factors such as:

• Delivery destination.
• Available shipping method.
• Order size, quantity or package characteristics.
• Available warehouse and fulfillment options.
• Carrier availability for the destination.

The applicable shipping cost will normally be displayed during checkout before payment is submitted, allowing you to review the delivery charge together with the rest of your order total.

𝚈𝚘𝚔𝚘𝚛𝚊𝚖𝚒𝚊𝚢™ may use different fulfillment facilities, warehouses or designated logistics partners depending on:

• Inventory availability.
• Product location.
• Delivery destination.
• Shipping route and carrier availability.
• Current fulfillment arrangements.

Because of this, the origin shown on a shipping label may differ from the registered business address shown at the beginning of this policy.

In some cases, products from the same order may be shipped separately. You may therefore receive more than one parcel, more than one tracking number, or separate shipment notifications.

Once your order has been dispatched and tracking information becomes available, we will normally send shipment details to the email address provided during checkout.

Tracking details or a tracking link may also be provided where available.

Please note that a tracking number can sometimes be generated before the parcel receives its first physical carrier scan. As a result, the first tracking movement may not appear immediately.

Please review your delivery information carefully before submitting your order.

If you notice an error afterward, contact us as quickly as possible at service@yokoramiay.com .

We will make reasonable efforts to update the address before fulfillment begins. However, once an order has entered processing, packing, shipment preparation or dispatch, we may no longer be able to change the destination.

Tracking can occasionally pause between carrier scans, particularly during long-distance transport, transfer between logistics facilities, customs processing or periods of heavy carrier volume.

If your shipment has shown no meaningful movement for an unusually long period, please contact us with your order number.

Where appropriate, our team may review available information with:

• The shipping carrier.
• The relevant fulfillment provider.
• The warehouse or logistics partner.
• Available shipment and tracking records.

If available tracking information suggests that a parcel may have been lost while in transit, please contact customer support.

We may review relevant information such as:

• Tracking history.
• Carrier information.
• Shipment route.
• Fulfillment records.
• Other relevant delivery details.

If the loss is confirmed after review, an appropriate solution may include:

If your tracking status shows that your parcel has been delivered but you cannot locate it, please first check common delivery locations.

Parcels are sometimes placed in a secure or less obvious delivery location.

If the package still cannot be found after reasonable checks, contact our support team with your order number.

Please contact us promptly if your order arrives:

When contacting us, please provide where reasonably possible:

• Your order number.
• A clear description of the issue.
• Relevant photographs.
• Video evidence where helpful for demonstrating the problem.

Once the issue has been reviewed and confirmed as attributable to us, an appropriate solution may include replacement, reshipment, refund or an approved return arrangement.

If international shipping is available for your destination, local authorities, customs agencies or carriers may impose additional fees.

• Customs duties.
• Import taxes.
• Brokerage or clearance fees.
• Government charges.
• Carrier-related import fees.

Unless checkout clearly states that these costs are included, such charges may be the responsibility of the recipient.

These amounts are determined by the applicable government, customs authority or carrier rather than by 𝚈𝚘𝚔𝚘𝚛𝚊𝚖𝚒𝚊𝚢™.