Terms and Conditions

๐šˆ๐š˜๐š”๐š˜๐š›๐šŠ๐š–๐š’๐šŠ๐šขโ„ข
Orders ยท Payments ยท Delivery ยท Returns

Terms & Conditions

These Terms & Conditions explain the rules that apply when you browse, place an order, submit payment, or purchase mobile and digital accessories through our online store.

By completing a purchase, you agree to these Terms together with the policies relevant to your transaction, including our Shipping, Returns & Refunds, Privacy, and Payment & Security information.

โœฆ Last Updated: September 28, 2026
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Company Information

Company Name
Shenzhen Jintianyudi Technology Co., Ltd.
Legal Representative
Wu Xuelian
Unified Social Credit Code
91440300MAEFDLN781
Customer Support
Registered Address
Unit 4A19D, 4th Floor, Tianxiang Building, Tian'an Cyber Park, No. 12 Tairan 5th Road, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen, China
๐Ÿ“ฆ Order Processing Normally 2โ€“4 business days
๐Ÿšš U.S. Transit Generally 10โ€“15 business days after dispatch
โ†ฉ๏ธ Return Window Eligible items: 30 calendar days
๐Ÿ’ฐ Refund Processing Normally 5โ€“10 business days after approval
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Section 01

Product Information & Specifications

We make reasonable efforts to present our mobile and digital accessories with clear descriptions, product photographs, features, measurements, compatibility information, pricing and availability.

Depending on the item, product information may include details relating to:

  • Dimensions, weight and physical specifications.
  • Phone clamp sizes or supported device ranges.
  • Charging output, connector type or cable length.
  • Materials, finish, included accessories and package contents.
  • Compatibility notes and recommended product use.

Small appearance differences may occur because of screen settings, lighting, production batches, manufacturing tolerances, material finish, packaging updates or other reasonable variations.

๐Ÿ“ Please review compatibility and specification information before purchasing accessories intended for a specific phone, connector, device size or charging setup.
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Section 02

Submitting & Reviewing an Order

When you submit an order, you are requesting to purchase the products selected during checkout.

An automated confirmation indicates that your order request has been received. It does not necessarily mean that every payment, stock, security or fulfillment check has already been completed.

Before shipment, an order may still be subject to:

  • Payment authorization and transaction verification.
  • Fraud-prevention or security review.
  • Inventory and product-availability confirmation.
  • Shipping-address or order-detail review.
  • Fulfillment feasibility and applicable legal requirements.

Where reasonably necessary, an order may be refused, held or cancelled if:

  • Payment is declined or cannot be verified.
  • Fraudulent or unauthorized activity is reasonably suspected.
  • Inventory becomes unavailable.
  • A significant pricing or listing error is identified.
  • The order cannot legally or practically be fulfilled.

If payment has already been collected for an order that we subsequently cancel, the applicable amount will be refunded.

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Section 03

Pricing, Checkout & Payment

Before payment is submitted, checkout will display the amounts applicable to your order.

  • Product price.
  • Applicable shipping charges.
  • Discounts or promotional adjustments.
  • Taxes where applicable.
  • The final order total.

Payment methods currently available for your transaction will appear during checkout. Availability may vary according to location, device, currency and payment-provider support.

By providing payment information, you confirm that you are authorized to use the selected payment method.

Your bank, card issuer or payment provider may independently perform verification, decline a transaction or apply temporary authorization holds according to its own procedures.

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Section 04

Processing, Dispatch & Delivery

After payment confirmation and any necessary order verification, most orders are prepared within the following estimated timeframe:

Normal Processing 2โ€“4 Business Days
Busy Periods Up to 5 Business Days
U.S. Carrier Transit 10โ€“15 Business Days

Processing and carrier transit are separate periods. U.S. transit estimates generally begin after dispatch.

Actual delivery can be affected by destination, carrier conditions, weather, holidays, customs procedures, remote-area service, logistics congestion or circumstances outside our reasonable control.

Available shipping services and applicable delivery charges will normally be shown before payment is completed.

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Section 05

Returns & Refunds

Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to the requirements of our Return & Refund Policy.

Please contact customer support before mailing an item back. An approved return should be sent only to the return location provided by our support team.

After an approved return reaches the designated location, it may be inspected to confirm applicable return conditions.

Once the return has been received, reviewed and accepted, an eligible refund is normally initiated to the original payment method within 5โ€“10 business days.

๐Ÿ’ก Your bank, card issuer or payment provider may require additional time after a refund is issued before the credit becomes visible.
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Section 06

Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact customer support promptly if a product arrives damaged, defective, incomplete, incorrectly supplied or materially different from its description.

Depending on the issue, we may ask for:

  • Your order number.
  • A brief description of the problem.
  • Clear photographs of the product or packaging.
  • Video evidence where useful for demonstrating functionality.

Once a problem attributable to us has been reviewed and confirmed, an appropriate solution may include replacement, reshipment, refund or an approved return arrangement.

You will not be required to bear additional correction costs caused by a confirmed error attributable to us.

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Section 07

Order Changes & Cancellations

Need to correct something? Please contact us as quickly as possible.

We will make reasonable efforts to assist before fulfillment begins, but an order change or cancellation cannot be guaranteed after processing or shipment preparation has started.

  • Address updates should be requested promptly.
  • Product or quantity changes depend on fulfillment status.
  • Cancellation may no longer be possible after packing or dispatch begins.
โœจ No cancellation fee is charged when an order is successfully cancelled before fulfillment.
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Section 08

Discount Codes & Promotional Offers

From time to time, our store may offer coupon codes, launch offers, product bundles or limited-time promotions.

A promotion may have specific conditions relating to:

  • Expiration date or promotional period.
  • Minimum order value.
  • Specific products or collections.
  • Customer or location eligibility.
  • Maximum usage or single-use limits.
  • Whether the offer can be combined with another discount.

Any special conditions will normally be presented with the relevant offer.

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Section 09

Compatibility & Responsible Product Use

Mobile and digital accessories should be used in accordance with the product information, specifications, compatibility guidance and instructions supplied or displayed where applicable.

Before using a charger, cable, stand, phone holder, tripod, adapter or similar accessory, customers should review relevant device and product requirements.

  • Confirm connector type and device compatibility.
  • Observe stated charging or power specifications where relevant.
  • Use stands and tripods on an appropriate, stable surface.
  • Do not intentionally misuse, modify or damage the product.
  • Follow relevant warnings and reasonable safety instructions.

Improper, unlawful or unintended use may affect performance and, where permitted by law, may also affect applicable return, replacement or other product-related eligibility.

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Section 10

Legal Limits & Consumer Rights

To the fullest extent permitted by applicable law, indirect, incidental, special, consequential, exemplary or punitive damages arising from a transaction, purchase or use of the store may be excluded or limited where legally permitted.

Nothing in these Terms is intended to waive, remove or restrict rights, remedies, warranties or liabilities that applicable law does not permit to be excluded or limited.

โš–๏ธ Mandatory consumer protections remain unaffected where they apply.
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Section 11

Related Store Policies

These Terms should be read together with other store policies relevant to your purchase or use of our services.

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Section 12

Changes to These Terms

We may revise these Terms from time to time when our services, fulfillment arrangements, payment processes, technology, business practices or applicable requirements change.

The current version will be published on this page with its revision date.

Unless applicable law requires otherwise, the version in effect when an order is submitted will generally apply to that transaction.

๐Ÿ’ฌ Questions About Your Purchase?

Need clarification about an order, payment, delivery, return, refund, product compatibility or another purchase-related matter? Our customer support team can help.

โœ‰ Email Support service@yokoramiay.com
โ˜Ž Customer Service +86 189 2286 9175
โ—ท Service Hours 8:00 AM โ€“ 10:00 PM
China Standard Time (UTC+8)